ACCC takes HealthEngine to court over review manipulation

The Australian Competition and Consumer Commission has launched legal proceedings against online appointment booking service HealthEngine over its past behaviour in which it manipulated patient reviews and shared personal contact information with insurance companies.

The ACCC is claiming that between March 2015 and March 2018, HealthEngine manipulated the patient reviews of their visits to healthcare practice that the company published on its booking and directory platform and misrepresented to consumers why it did not publish a rating for some practices.