Reports of long wait, SSO breakdown on first day of My Health Record opt out

Social media users have complained of long waiting times on the My Health Record hotline and a temporary breakdown in the single sign-on capability of the MyGov site on the first day of the three-month opt out period.

Twitter users who tried to opt out have reported receiving messages that the call centre was experiencing a high volume of calls and others have had problems verifying their identity in order to opt out online.

A spokesperson for the Australian Digital Health Agency said if consumers were not able to get through today, they can opt out over the next three months. The opt-out period ends on October 15, but consumers can still opt out or in at any time.